OUR RETURNS POLICY
We don’t want to overwhelm you with small print so will keep this simple. Our returns policy is designed around the fact that we really want you to love everything you buy from us, but we know that sometimes things don’t fit quite right or maybe are not exactly what you were hoping for. Because we want to make it as straightforward as possible for you to send things back to us (and we want to be green and avoid sending out lots of extra paperwork with your order) we have a returns form that you can download here, together with an address label to stick on the parcel.
To keep things hassle free, we are happy to accept returns as long as you send them back to us within 28 days of purchase* and our only expectation of you is that anything you send back is returned in PERFECT saleable condition. This means unworn (not soiled, smelly, laundered or damaged), labels intact, packaging unmarked and intact. Any items returned to us in an unsaleable condition will not be refunded and will be sent back to you.
The cost of returning items to us is your responsibility. We strongly recommend that you obtain proof of posting and that you consider insuring your parcel as we cannot be responsible for items lost on their way back to us. We aim to process your refund within two working days of receipt and will notify you by email when this has been done. Please note that some banks take up to 7 days for refunds to show in your account.
You are also welcome to return items in person to any of our stores. Simply bring your item into the store within 28 days of purchase*, together with your proof of purchase (preferably the delivery note) to enable us to process the return while you are in store.
*extended returns period over the festive season - any purchases made from 26th November until 24th December 2023 may be returned until 26th January 2024.
Faulty Goods
We want you to be completely satisfied with your purchase and our team carefully inspects all items before packaging and posting them to you. However, should you receive something that you think is faulty, contact us straight away by email to shop@norvite.com or by telephone on 01651 872955 and we will arrange for its return for refund or exchange. We deem that 7 days is sufficient time to allow you to inspect your goods for faults, so after this time we will consider you to have accepted them.
See also our Terms & Conditions. Nothing in our policies affects your statutory rights.